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Q. What is WIN's Privacy
Policy? |
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Under no circumstances will we ever
sell, trade or make available, in any form, your information. |
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Q. Is it really
worthwhile to become a WIN. member? |
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A. You benefit from becoming a
member of WIN.
in several ways:
- FREE updates of landlord/tenant laws in
your area.
- FREE updates of Foreclosure laws in your
area.
- FREE updates of Mortgage laws in your
area.
- FREE updates of county court access for
your area.
- Keep up to date on the latest success stories.
- Tremendous discounts on people/asset locator
services.
- You receive almost $80 worth of bonus pack
of information that can make you money today.
- Discounts on all products offered on WIN Gold Members
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Q. How do I
order information from the Credit Reports? |
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A. You have several choices. You
can fill in the order form online. Credit reports require
that you forward to our office a copy of the judgment and
a copy of the assignment of judgment if an assignment was
used. This can be accomplished most easily by fax. Our
fax number is (719) 520-3382.
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Q. Do discounts
on products apply to non-members? |
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A. Discounts are only offered to
current WIN Gold Members. As you can see, becoming a member more
than pays for itself in savings on reference and support
materials and special services offered by WIN.
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Q. What if I
fail to receive all the products I've ordered?
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A. If you receive an order from
WIN and find that it has not been completely filled,
follow these four steps:
- Check the packing list that came
with your order. Sometimes products are shipped
at different times or in separate boxes. But if
the packing list indicates a product should be
there, then contact our client services
department at 303-660-5847 or by Email.
- Check the carton carefully.
Sometimes smaller items may be hiding under the
packing materials.
- After notifying WIN of an error,
expect a response back within two business days.
- If all items were shipped, you
will be advised as to the procedure in filing a
claim or placing a tracer with the carrier.
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Q. What if I
refuse an order? |
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A. If you refuse a shipment for
any reason other than 30-day delay, you will be assessed
a 20% restocking fee. Shipping will not be refunded.
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Q. What is the
return policy for damaged merchandise? |
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A. Should a product be damaged
during shipping, you must contact the freight company.
Make it a habit to check merchandise for shipping damage
immediately upon arrival. In fact, do it before signing a
delivery receipt. Inspect each box crushed or torn, or a
broken seal. If you notice any damage to the carton, sign
the delivery slip and add the words,
"Exception-Damage." Call the local office of
the freight carrier, report the damage, and find out what
steps you need to take. If the damage is inside the
carton, evidently due to rough handling by the carrier,
then call the local office of the freight carrier and
request an inspector. Do not destroy any of the packing
materials or the box until after the inspection.
Next you need to contact the WIN Client Services
Department. Reports of damaged goods must be made within
10 days of receiving the goods. WIN makes every effort
possible to see that your orders are shipped correctly
and reach you in a timely manner safely. Despite such
precautions, claims do arise. WIN wants you to be
protected, and therefore has established such policies as
insisting Clients never return damaged merchandise to the
warehouse without prior authorization.
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